Frequently Asked Questions
Everything you need to know about shopping sustainable luxury at HIVE PRELOVED.
How do you ensure the authenticity of your items?
Every piece at HIVE PRELOVED undergoes a rigorous multi-point inspection by our team of experts. We verify materials, craftsmanship, and brand-specific serial codes to guarantee 100% authenticity on all luxury goods.
What kind of condition are the clothes in?
We use a standardized grading system ranging from 'Brand New with Tags' to 'Gently Loved.' Any minor imperfections are clearly photographed and described in the product listing so you can shop with confidence.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.
What is your return policy?
To support our sustainable mission, we offer a 14-day return window for store credit or refunds, provided the HIVE security tag remains attached and the item is in its original sent condition.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can I sell my preloved items to HIVE?
We are always looking for high-quality additions to our collection. Please visit our 'Consign' page to submit photos of your designer pieces for a valuation and potential buyout offer.